FREQUENTLY ASKED QUESTIONS

DIGITAL DOWNLOADS

How do I download my digital file?

After you place your order, you will land on a page with a custom download link. You can download your pattern then, or use the link sent to you via email. If you don’t receive a download link via email, please check your junk mail as it may have been rerouted (and add us to your safe senders list so it doesn’t happen again!)

You will be allowed 5 attempts to download your file. Please save your file in a safe place. We suggest Dropbox, a free online cloud service.

How do I print my digital download?

All of our patterns are formatted to be printed at home or at a copy shop. Our print-at-home files will print on both Letter and A4 paper.

We suggest you use Adobe Reader (its free!) or Apple Preview to print your files. It is very important to select “No scaling or “Print at 100%” when you are printing. Make sure you print and measure the test square on the first page to make sure you are printing at the correct scale.

How do I assemble my PDF file?

Please see our guide to printing and cutting your PDF files here.

Where can I get my copyshop file printed?

Call around the print shops in your community to find out who does blueprint printing for architects. They have large scale printers capable of printing our files and should be quite affordable. Fedex and Staples will also do large format printing. In Montreal, Copie 2000 on Parc avenue is our printer of choice.

My copyshop says they can’t print the files!

All of our patterns are password protected for security reasons and as such, cannot be opened in programs like Photoshop or Illustrator. All copyshop files must be printed from a PDF program like Adobe reader, Acrobat or Mac Preview. If your copyshop claims they can’t print the file, please let them know the correct program  to use.

If they claim the pattern is copyrighted and can’t be printed, please ask them to read the written disclaimer on the file next to the logo; we permit use for single copy printing.

I lost my download link. Help!

Please email us with your order number or other proof of purchase and we will try and re-send your download link. Please note we cannot resend patterns that were purchased over a year ago, or that exceed our limit of 5 download attempts per file.

TAXES

Why am I being charged for VAT?

In 2015, legislation went into place requiring all purveyors of digital goods to charge VAT based on where the buyer is located at the time of purchase. In order to continue selling products to our EU customers, we must charge and remit VAT regardless of the fact that our HQ is located outside the EU. You can read more about this legislation here.

SHIPPING

How is my order shipped and when can I expect it?

American customers: We use a courier to bring our packages into the United States once or twice a week based on order volume. They are shipped via USPS First Class and Priority Mail. Please allow 5-10 days for delivery.

Canadian customers: Your orders are sent via Canada Post letter or parcel post. Please allow 5-7 days for delivery.

International customers: If your order is shipped via International airmail, please allow 15-30 days for delivery. We are not responsible for customs fees. Orders shipped via Priority will arrive a little sooner, although tracking numbers may not be supported in your country.

I haven’t received my package yet.

We are not responsible for lost or stolen packages. If your package has been returned due to an incorrectly input address we are happy to re-post them at the customer’s cost. Please get in touch with us if you think your package has been lost.

What about customs on international orders?

Orders shipped outside Canada and the United States may be subject to taxes and customs at the border. These charges are the responsibility of the customer. Please contact your local customs agency if you have additional questions.

REFUNDS/RETURNS

Can I get a refund?

We only offer returns on our printed patterns; due to the nature of digital files, we cannot offer returns on our PDF patterns.

We can grant returns on unopened patterns in sellable quality if sent within 30 days of purchase. Your return can be used as store credit in our pattern shop. Please contact us prior to shipping back your pattern.

MISCELLANEOUS

Can I sell items made from your patterns?

As clearly stated on all patterns, our designs are available exclusively for home, non-commercial use. Our patterns may not be used for commercial sale.

Are seam allowances included in your patterns?

All of our patterns include seam allowances. Our patterns for woven fabrics have a 5/8″ seam allowance; knit patterns generally have a 3/8″ seam allowance.